Collection

• Has the shipment been collected yet?

• How do I check what collection window I booked?

• My shipment has been collected, why is there no update to my tracking when I check it?

• What day is my collection booked for?

• What time will the courier arrive to collect my parcel?

• Which courier will be collecting?

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• Can the courier refuse to collect, if my items aren't in a box?

• Can the driver refuse to collect if my parcel is over the weight or size limit?

• I am still waiting to hear why my parcel wasn't collected. How much longer should I wait?

• I rebooked my collection because the courier didn't turn up, what happens now?

• The courier said they would come back but they haven't. What do I do?

• The driver didn’t wait for my parcel to be ready

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• Can you also please refund the cancellation fee?

• What are the charges for cancelling a delivery?

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• Can the courier provide a two-man collection team, as my parcel is very large/heavy?

• Do I need a tail-lift to have my parcel collected?

• Will the collecting driver need a trolley to move my package?

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• Can I advise you of our close time so the courier comes before we close?

• Can I leave my parcel unattended in a safe place for collection?

• Can I provide special instructions for the collecting driver?

• Can I provide special instructions for the driver?

• My shipment requires a tail lift for collection. How can I get one sent?

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• Can I drop my parcel off to a drop-shop on a different date than the one I booked?

• Have I selected a drop off service or will my parcel be collected?

• What are the maximum weight and size restrictions for drop off?

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• Can I get a receipt for collection from the driver?

• Can the collecting courier call me before collection or when they are outside?

• How long can the driver wait if the shipment is not ready?

• Is the date of the collection guaranteed?

• Will the courier come inside to collect my parcel?

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